Cancellation and Refund Policy

DEVISE Charitable Trust accepts voluntary donations to support our operations. We do not accept payments for commercial goods or services. This policy explains how cancellations and refunds are handled for one-time and recurring donations made through this website.

One-time donations

Because a donation is a voluntary contribution rather than a purchase, we do not offer refunds as a standard practice. However, we will review and process a refund request if any of the following apply:

• You were charged due to a technical error (for example, a duplicate transaction)
• You did not authorise the payment
• You made a genuine mistake in entering the donation amount

To request a refund, please contact us within 7 days of the transaction at devise@nalsar.ac.in. Include your transaction reference number and a brief reason for the request.

Recurring (subscription) donations

You may cancel a recurring donation at any time. Cancellation stops future charges but does not automatically refund amounts that have already been collected. To cancel, contact us at devise@nalsar.ac.in or use the subscription management link provided by Razorpay at the time you set up the donation. Please allow up to 3 business days for a cancellation to take effect across banking networks.

How refunds are processed

Approved refunds are issued to the original payment method through Razorpay. Depending on your bank or payment provider, refunds typically take 5 to 7 business days to reflect in your account. We do not process refunds in cash or to an alternative account.

Requesting a refund

Email devise@nalsar.ac.in with the subject line "Refund Request". Please ensure you include your full name, the transaction date, the exact amount, and the payment reference (visible in your confirmation email or bank/UPI statement). We aim to respond to all inquiries within 2 business days.

Questions

If you're unsure whether your situation qualifies for a refund or cancellation, please reach out to us. See our Contact Us page for full contact details. We're glad to talk it through and assist you.